PLEASE NOTE

We can supply some pots and planters only within a restricted range of the UK. This is because of the difficulty and cost of shipping the larger items. In general we can supply planters up to 160 Ltrs within mainland England and Wales, and lowland Scotland. We can not supply English, Welsh, Scottish Islands, Scottish highlands, and Northern Ireland.

For planters larger than 160 litres we can not send by carrier. The practical options are for the customer to collect these items themselves from our nursery, or to arrange collection, or for us to deliver in our van. We can deliver to a radius of about 20 miles from our nursery, by arrangement

ORDERING

We prefer customers to use the on-line Shopping Cart method, where payment is collected securely. We can not accept telephone or postal orders with payment by cheque or credit card. Customers visiting can pay by credit card or cash. Details of these methods are as follows:

THE SHOPPING CART METHOD

The Shopping Cart method is very convenient, and gives very little scope for error. It is also very secure, because nobody receives or sees ther Credit Card details except our credit card service provider.

Simply enter the number of items you require in the little box by each product. When you have entered all the items you require, then follow the instructions to take you to "Checkout".

You are then taken to the secure site where you will be offered the option of paying by Credit Card or by a Paypal account.

Simply follow the instructions. If at any time you wish to cancel what you have done, or want more time to reconsider, then just exit the procedure at any point.

If you confirm the order then you will get an e-mail receipt directly from the Shopping Cart software, and also a receipt, and both your order and payment will be forwarded to us.

Even at that point, if you wish to change your mind, you can cancel the order and receive a full refund if you contact us before we have despatched your order. Similarly, if you think you've made a mistake in the ordering procedure, then if you contact us we can sort it out at our end. But you need to be quick to change your mind, in case we despatch the order in the meantime.

CALLERS

If you wish to check that the item is exactly the right size for your requirement, then there is no substitute for seeing and choosing the items personally.

Customers are sometimes surprised at how big some items are when they see them personally.

Also, we have some products at our nursery which we don't necessarily show on our website.

However, to be sure that we are open you need to phone first. 0776 295 0000, 0771 867 9245, or 01252 514421.

Our address is : Lincluden Nursery, Shaftsbury Road, Bisley, Surrey, GU24 9EN.

DELIVERY

All items are carried in stock. If we are out of stock of any item, then we indicate this in the on-line catalogue as soon as possible.

We normally despatch within a couple of days (typically, we despatch on Tuesdays and Thursdays).

We take great care to minimise the possibility of goods going astray during transit. For this reason we ask that customers provide the valid Post Code and also a phone number of the delivery address. We also very much appreciate any supplimentary information that can enable out-of-the way addresses to be located, and also any information on where the items can be left if there is no reply when the van calls. It is better if this is somewhere at the premises (eg in the porch, around the back), rather than at another address eg a neighbour.

TERMS

We require payment in advance for mail-order purchases. We may offer credit terms to official bodies who can not readily make payment in advance.

Sometimes a customer orders items which are too large or too small for their requirements and wishes to exchange them. We are quite happy to do this, and we ask that the items be returned unused by the customer and at the customer's expence within a reasonable time (say within 2 weeks) of delivery.